How to Resolve Buffering on Smart TVs and Streaming Devices

Smart devices such as Firesticks, Rokus, and smart TVs can sometimes experience memory leaks, leading to buffering issues. A simple yet effective solution is to power cycle the device. To do this, unplug the device from its power source for about 40 seconds before plugging it back in. This action often fixes temporary problems caused by memory leaks.

If the buffering issue persists, the problem might be related to a weak Wi-Fi connection. To diagnose this, perform a speed test on a high-quality device, such as a smartphone or tablet. Ensure the device is rebooted before running the test to guarantee accurate results. Use a reliable speed test service and consider testing on several high-end devices for a comprehensive assessment. This approach helps identify if Wi-Fi connectivity is at the heart of the buffering issues.

For guidance on conducting a speed test, refer to our FAQ section titled "How to Run a Speed Test." Should your speed results be below 100 Mbps, it may be necessary to upgrade to a Mesh Wi-Fi system for improved coverage and speed. Conversely, if your speeds exceed 100 Mbps, the issue likely lies with the smart device itself.

If you're experiencing slow speeds on a specific device, start by checking if the issue affects all devices connected to your network. If only one device is slow, it's likely an issue with that device, and restarting it might resolve the problem. If the restart doesn't help, make sure the device is connected to the correct radio band on your router. Enable Band Steering (known as Smart Connect on Netgear routers) to allow your router to automatically select the best radio band for each device. The Nokia Beacon has Band Steering enabled by default.

If the issue persists after restarting the problematic device, proceed to restart all your routers and any mesh network units. Finally, conduct a speed test near your main router at Speed Test to verify your internet speeds. This comprehensive approach helps in pinpointing and solving slow speed issues effectively.

Internet Access Troubleshooting Guide

If you are experiencing issues accessing the internet, follow these steps to troubleshoot your connection:

1. Check your ONT Device: Locate the ONT device (a white or black box labeled with "ADTRAN"). Ensure that it is powered on and observe the LOS light. A green LOS light indicates a normal status, while a red blinking LOS light suggests a problem with the fiber line requiring you to contact support.
2. Reset the ONT: If the LOS light is green but internet access is still unavailable, disconnect the ONT power for 30 seconds and then reconnect it. Allow up to 3 minutes for the ONT to reboot.
3. Restart Your Router: Additionally, restart your router by disconnecting its power for 30 seconds and reconnecting. This step can resolve many connection issues.
4. Check Cable Connection: Ensure the flat white cable connecting the ONT to the router is plugged into the WAN port (typically blue). Incorrect cable connection can prevent internet access.

For further assistance, please contact our support center.

Camera Connection Troubleshooting Guide

If your camera is experiencing inconsistent internet connectivity, this may be due to several factors such as:

• Weak WiFi signal strength
• Technical issues with the camera
• The camera not being exclusively connected to a 2.4GHz WiFi network

Initial Check: Ensure your network can support a 2.4GHz-only connection.

Talkie routers are designed with band steering technology to optimize your internet speed by seamlessly switching your devices between 2.4GHz, 5GHz, and 6GHz networks. However, this feature might not be suitable for IoT devices, such as security cameras, which require a stable connection over a 2.4GHz network.

Solution: Use the Nokia WiFi app to create a dedicated 2.4GHz network for your camera. Connecting your camera to this network can improve its internet stability and performance.

First Bill FAQ

At Talkie, we operate on a post-pay billing model. This means that your initial invoice will be both emailed and mailed to you approximately 20 days after your order is completed.

If you prefer to go paperless and opt out of receiving a paper bill, you have two convenient options:

• You can update your billing preferences by logging into your customer portal.
• Alternatively, you can reach out to our support team via email to request this change.

Fiber Cable Burying Schedule

Talkie is committed to efficiently completing the installation of your fiber cable. Here are the key details:

• We aim to bury the fiber cable beneath your lawn within 2-4 weeks following the initial installation.
• The exact timing for burying the cable can be affected by various factors, including weather conditions and necessary clearances from utilities.
• We greatly appreciate your patience and understanding throughout this process.

If your fiber cable has not been buried after 3 weeks, please do not hesitate to contact our support center for assistance.

No need to worry. If the service is not yet installed, you can cancel your order without any charges. If the service is already installed, you will be billed for the installation and the first month of service.

Talkie operates on a no-contract basis. This means you are not locked into a long-term contract and can cancel your service at any time without any early termination fees. For more information on contracts and cancellation

We are presently unable to accommodate a change in the billing due date. The billing date is determined by the date of your installation.

Transferring Your Phone Number to Talkie

Wondering if you can keep your old phone number when switching to Talkie? Absolutely! To ensure a smooth transition, please do not cancel your current phone service until after the number porting process is complete. This is because an active line is required to transfer your number.

To start the porting process, kindly send the first page of your most recent phone bill to [email protected]. This documentation is necessary for us to initiate the transfer of your phone number.

The porting process typically takes between 5 to 7 business days. Once scheduled, you will receive an email confirming the installation date for your new phone line, marking the successful transfer of your number to Talkie.

Troubleshooting Your Internet Connection After Unplugging Cables

If you've unplugged your cables and are experiencing issues with your internet connection, it's essential to understand the setup of your fiber network. Your setup includes several critical components: an Optical Network Terminal (ONT, which acts as a modem), a router, and the fiber cable itself.

The fiber cable, which may be black or white with a green tip, originates from a wall outlet and connects to your ONT. It's crucial to ensure that this fiber cable is never disconnected from the ONT, as doing so can disrupt your internet service. The ONT should have three connections: a power cable, the fiber cable, and an Ethernet cable (typically white).

This Ethernet cable should run from the ONT to the blue WAN port on your Nokia Router. Ensuring that the Ethernet cable is correctly connected from the ONT to the WAN port is vital for restoring your internet connectivity.

Please double-check these connections if your internet service isn't working:

• The fiber cable is securely connected from the wall outlet to the ONT.
• The ONT has power, fiber, and Ethernet cables correctly attached.
• The Ethernet cable from the ONT is plugged into the WAN (blue) port on the router.

How Talkie Supports Your Internet Connection

While Talkie is dedicated to ensuring a seamless internet connection for your devices, it's important to note that our support services are focused on connectivity issues. We do not provide desktop support, which includes troubleshooting individual applications or software problems on your computer.

Our expertise lies in facilitating a stable and fast internet connection, enabling your devices to access the web efficiently. For issues beyond internet connectivity, such as software-specific problems, we recommend consulting with a specialized IT professional or the software provider's customer support.

Our Commitment to Property Respect During Installations

As a Competitive Local Exchange Carrier (CLEC), Talkie is authorized to utilize public utility easements for the deployment of our network infrastructure, which includes the laying of both underground and overhead fiber optic cables. We are dedicated to reducing our impact on your property throughout the installation and maintenance processes.

To ensure safety and compliance, Talkie coordinates with Miss Utility before any ground-breaking activities commence. This precautionary measure prompts a visit from various utility providers to mark your lawn, indicating the presence of underground utilities:

• Red markings indicate electrical power lines.
• Orange is for communications utilities, such as Verizon and local cable companies.
• Blue signifies water lines.
• Green represents sewage systems.
• Yellow is used for gas lines.

This process not only helps prevent accidental damage during our operations but also keeps everyone safe. For further information on utility easements and our installation practices, please visit our website.

Although Talkie doesn't provide a published map of areas they plan to service in the future, they are continuously expanding. You can register your address on our website and we will notify you once our service becomes available in your area. For more information on service availability

Enjoy a Three-Year Rate Lock on Your Internet Service

Talkie is committed to providing exceptional value to our customers, which is why we're offering a three-year rate guarantee on our internet services. From the moment your service is installed, you can rest assured knowing your monthly internet rate will remain unchanged for the next three years. This guarantee offers peace of mind and stability in your budgeting for internet services.

While we promise your rate will stay the same for three years, it's possible for rates to adjust after this period. However, any potential increase will be capped at our standard rate for internet service at that time, ensuring you continue to receive competitive pricing.

For detailed information about our pricing and to explore the best internet service options for your needs, please visit our pricing page.

Maximize Your Fiber Internet Performance with the Right Router

Although Talkie does not endorse specific router models, we've found that nearly all modern routers are compatible with our services. To truly harness the speed and capabilities of fiber internet, selecting a high-end router is crucial. While budget-friendly routers may provide basic connectivity, they often limit the performance potential of your high-speed internet service.

At Talkie, we utilize state-of-the-art Wifi 6 and Wifi 6e routers designed for peak performance. These routers are engineered to support the demanding data throughput required by fiber internet, ensuring that your online experience is smooth, with minimal latency and maximum speed.

Investing in a high-quality router can significantly enhance your internet service, enabling you to enjoy the full benefits of fiber optic technology. For an optimal online experience, consider upgrading to a router that matches the performance standards of Talkie's advanced network infrastructure.

The Superiority of Mesh Networks Over WiFi Extenders

While WiFi extenders have their place in expanding network coverage, they are increasingly seen as a band-aid solution rather than a modern fix. Extenders often lead to slower internet speeds and may cause interference with your primary router, degrading your online experience.

Contrastingly, mesh networks present a far more efficient and seamless solution for covering large areas. A mesh network ensures robust, expansive coverage without the drawbacks associated with extenders. However, it's crucial to maintain consistency within your mesh system. Using different types of routers or mixing brands within a mesh setup can severely impact performance, potentially leading to issues like double NAT, which complicates network management and can hinder device communication.

For an optimal and streamlined network experience, investing in a unified mesh network system from the same brand is advisable. This approach guarantees compatibility and maximizes performance, ensuring your digital activities run smoothly. Talkie is here to assist you in transitioning to a mesh network, offering expert advice and setup services to enhance your home's connectivity.

Support Hours and Emergency Contact Information

Talkie operates from Monday to Friday, 8:00 AM to 5:00 PM. During these hours, our team is available to assist you with any queries or support you might need.

Emergency Support After Hours

For urgent issues that occur outside our regular business hours, we provide emergency support services. You can reach our emergency support in the following ways:

• By calling our toll-free number: (844) 582-5543
• By submitting a trouble ticket online through our support portal

Many issues can be resolved simply by rebooting the affected device. If you're experiencing a problem, we recommend trying this initial step before reaching out.

Talkie Address is 99 Talbot Blvd Chestertown MD 21620 the phone number is 844-582-5543

Our TV service is coming soon. For now most of our customers are using YouTube TV as their streaming TV

Step 1.
Reboot the Main Router, wait for the light to be blue green. Then reboot the Mesh Extender.
If the lights turn blue/green on the mesh then you are done.

If the service is not working, go to step 2.

Step 2.
Boot the 2nd router until you see a sold red light. Put a paperclip in the back of the router, feel for the little button inside and hold it down for about 30 seconds. You should see something change like a rapid light. If you slip with the paperclip then wait for the router to fully boot and try again.

It might be helpful to move the 2nd router close to the main router so the backhaul is strong.

After the factory reset the router should MESH Back to the main router. If it doesn’t follow this video to Mesh the 2nd router. Adding a Talkie Mesh (youtube.com)

If you are still having issues after the factory reset, go to step 3.

Step 3.
Factory reset both routers. First Factory reset the main router using the method above. Wait for the light to turn blue/green. Then Factory reset the MESH router. That router should turn red as it is not connected to the internet or main router yet.

Next connect a cell phone/laptop to the default WI-FI name found on the bottom of the main router. Then follow the instructions on the YouTube video “Adding a Talkie Mesh”. After the Mesh has a blue/green light follow this Video to change your password back. Change your WiFi Name and Password with the Nokia App - YouTube

You can then move your MESH router back. If the light turns red or Yellow (Yellow for more than 30 min. Yellow indicates bad backhaul or firmware updates) after moving the router than that is a bad placement for the router, find another location that has strong signal from the main router.

If you are still having problems please contact 844-582-5543.

Can I Use My Own Modem on Talkie's Network?

For those considering using their own modem devices within the Talkie fiber network, it's important to understand that the network utilizes a specific device known as an Optical Network Terminal (ONT). The ONT is a critical component that is proprietary and uniquely compatible with our infrastructure.

As such, only the ONT provided by Talkie is compatible with our network. This exclusivity ensures the highest quality of service and compatibility across our infrastructure. To support our customers, we provide the ONT at no additional cost, allowing for seamless integration and use within the Talkie network.

By using Talkie's ONT, you are guaranteed a device that is fully optimized and tailored for our network, ensuring the best possible service and experience.

Installation Fee Details

We strive to keep our installation process straightforward and transparent for all our customers. Regardless of the length of your driveway or the complexity of the installation, we charge a flat fee of $99. This one-time fee covers the entire installation process, ensuring there are no surprises or additional costs based on property size or installation complexity.

This approach allows us to maintain a fair pricing model while ensuring that all customers receive high-quality service and support during the installation phase.

Accessing Your Voicemail and Using Call Management Features

To access your voicemail, simply dial *97 from your phone. This action will prompt the system to recognize your extension and ask for your password, allowing you to easily check your messages.

Beyond voicemail, your phone system includes a variety of commands for call management, providing you with control over your calling experience. These commands include:

• *67 - Activate call privacy by dialing this code before entering a phone number.
• *69 - Return the last incoming call.
• *78 - Enable Do Not Disturb to silence incoming calls.
• *79 - Disable Do Not Disturb.
• *72 - Enable Call Forwarding to redirect incoming calls to another number.
• *73 - Disable Call Forwarding.
• *74 - Toggle Call Forwarding on or off as needed.

Yes, Here is our Youtube link. https://www.youtube.com/@talkiefiber/videos

Changing Your Router's SSID and Password

There are several methods to update the SSID (network name) and password of your router for enhanced security. The simplest approach is utilizing the Nokia WiFi app. You can easily download the Nokia WiFi app from your smartphone's app store. For a visual guide on how to make these changes, refer to our instructional video here.

If you prefer, you can also request assistance from Talkie's support team to update your router's settings. Simply submit a request, and Talkie will handle the modifications for you.

If you haven't registered for an online account yet, you'll need to use the account number and email address that were initially used for signing up for an order. Ensure this information is accurate to successfully create your account. For a helpful tutorial on how to log in, watch our video guide here.

For first-time registration, please navigate to our login page and select the "Register" button to begin the process.

Internet Speed Troubleshooting Guide

1. Prepare Your Equipment: Utilize your most reliable smartphone for testing.
2. Approach the Main Router: Position yourself near your primary internet router.
3. Wi-Fi Reconnection Test: On your phone, disable Wi-Fi connectivity for 30 seconds. After this pause, reactivate Wi-Fi and connect to your router again.

   Perform a speed test by visiting http://Speedtest.talkiefiber.com.

4. IP Verification: Check the IP address displayed on the speed test's results page. Ensure it is associated with Talkie Fiber to confirm you're not connected via VPN or cellular data (LTE). This step establishes a baseline for your internet speed.
5. Localized Speed Test: Conduct a speed test near the device experiencing lag or slow speeds. If the test results are less than 50% of your baseline speed, the issue likely resides with this particular device. Attempt a restart of the affected device, whether it be a smart TV, streaming stick, etc.
6. Network Expansion Consideration: Should the speed remain below 50% of the initial results, it may be necessary to augment your home network with an additional router, specifically a Mesh network system, to improve coverage and speed.

Following these steps should help identify and possibly resolve issues related to slow internet speeds. For persistent problems, consider consulting with a professional or contacting your internet service provider.

Ensuring Effective Mesh Network Coverage

Correctly positioning your mesh unit is crucial for maximizing the efficiency of your Wi-Fi network. If a mesh router is placed too far from the main router, you might experience what appears to be poor internet quality, whereas the actual issue lies with your Wi-Fi coverage.

Finding the Optimal Location for Your Mesh Router

1. Turn off your secondary router: Begin by unplugging your second mesh unit.
2. Conduct a baseline speed test: Follow the instructions in our FAQ on "How to Run a Speed Test" to measure the internet speed close to your primary router.
3. Evaluate the second router's location: At the location where the second router was initially placed, run another speed test. If the speed is less than 50% of what was recorded near the main router, the placement needs adjustment. Continue moving the secondary router closer to the main router, conducting speed tests at each new location until you achieve at least 50% of the initial speed. This ensures there's sufficient Wi-Fi signal overlap for the secondary unit to effectively boost the network coverage.

It's important for the two routers to have overlapping Wi-Fi signals to maintain a strong and seamless network throughout your home. Proper placement will ensure you get the best possible internet performance from your mesh network.

We're truly sorry to hear that you're considering leaving us. To proceed with canceling or disconnecting your Internet service, please reach out to us either via email or phone to inform us of your desired disconnection date.

To avoid additional charges of $500, please return the router and modem (ONT) to our address at 99 Talbot Blvd, Chestertown, MD 21620.

As Talkie operates on a post-pay basis, please be aware that you will receive one final invoice. This invoice will cover the period of service usage up to your disconnection date.

Managing Your Service During Extended Absences

Understandably, there may be times when you'll be away from home for an extended period, and it's impractical to continue your internet service as usual. Talkie acknowledges this need and offers a vacation suspend option to temporarily pause your account. This service is provided at no additional cost, although taxes and equipment rental fees will still apply during the suspension period.

For those who require a minimal level of internet service to maintain home security systems or other essential functions, Talkie also offers the option to switch to a lower-tier internet package during your absence. This ensures your critical home systems remain operational while reducing your monthly expenses.

To explore these options further and discuss pricing, please reach out to Talkie's support team. We're here to help you customize your service to fit your lifestyle and needs.

Understanding the Difference Between WiFi and Internet

While often used interchangeably, WiFi and Internet are distinct concepts with specific roles in the world of online connectivity.

WiFi

WiFi refers to a wireless technology that enables devices to connect to a local network wirelessly, using radio waves. This connection allows devices to communicate with each other within a limited range without the need for physical cables. WiFi itself does not provide access to the web; rather, it connects devices to a router, which then provides the Internet connection.

Internet

Internet, on the other hand, is a vast network of computers and servers interconnected globally. It facilitates the exchange of information and communication worldwide, providing access to web resources such as websites, cloud services, and online applications. An Internet connection is necessary to access the web, which can be provided through various means including, but not limited to, WiFi.

Key Differences

• Scope: WiFi is a local network technology, while the Internet is a global network of networks.
• Purpose: WiFi provides a method for devices to connect wirelessly to a local network. The Internet connects those networks, allowing for global communication and access to information.
• Dependency: Accessing the Internet can be done through WiFi, but WiFi alone does not guarantee Internet access without a proper Internet connection setup.

In summary, WiFi and the Internet serve different but complementary roles in enabling online connectivity and access to digital content and services.

Extending Your Internet Connection to Garages or Barns

Expanding your internet coverage to include additional structures like garages or barns on your property is certainly possible, provided they are not used as secondary residential living spaces. This expansion allows you to enjoy seamless internet connectivity across more areas of your property.

Recommended Approach

The optimal method for extending your internet connection is to run a fiber optic or Ethernet cable from your main router directly to the additional structure. This hardwired connection ensures maximum reliability and performance.

Cost Considerations

The construction cost for extending the internet connection is priced at $6 per foot, in addition to the cost of any required electronics. This investment enhances the value and functionality of your property by providing robust internet connectivity wherever you need it.

Extending your internet service is an excellent way to increase the usability of all buildings on your property, making them more versatile and connected.

Troubleshooting Steps for Home Phone Issues on Talkie's Network

1. Perform a Test Call
   • Use a cellphone to call your home phone number.
     • If the call goes directly to voicemail, proceed to Step 2.
     • If the call continues to ring without being answered, move to Step 3.
     • If you receive a message stating your phone is not in service, go to Step 4.
2. Reset the Grandstream ATA
   • Unplug the Grandstream ATA device from its power source for 30 seconds.
   • After 30 seconds, reconnect the device.
   • This step often resolves issues where calls go directly to voicemail.
3. Check for Hardware Failure
   • If the test call continues to ring, this may indicate a hardware problem.
   • Disconnect your home phone from both the power source and the phone line.
   • After a moment, reconnect both the power source and the phone line.
   • This can help resolve issues related to hardware failure.
4. Address Service Messages
   • If your call results in a message that your phone is not in service, this could be due to the absence of voicemail service and the call timing out.
   • Contact Talkie to extend the timeout period or to set up voicemail service for your account.

By following these steps, you should be able to identify and potentially solve the issue with your home phone on Talkie's network. If problems persist, consider contacting Talkie's customer support for further assistance.

Why are my internet speeds slower on some devices?

Several factors can affect the internet speeds on different devices. One of the main factors is the type of WiFi connection each device uses:

• WiFi 2.4 GHz: This band provides speeds up to 100 Mbps. It has better range but slower speeds and more interference.
• WiFi 5 GHz: Also known as WiFi 5, this band supports speeds up to 650 Mbps. It offers faster speeds but has a shorter range.
• WiFi 6 GHz: The latest standard that can exceed speeds of 1.3 Gbps, enhancing speed and efficiency.
• WiFi 6E: Extends into the 6 GHz band and can achieve speeds up to 1.9 Gbps with reduced interference and higher capacity.

Additionally, the distance between your device and the router can significantly impact your internet speeds. Devices closer to the router typically experience faster and more reliable connections. Ensure your device is compatible with your router's WiFi standard to optimize performance.

FAQ: Static on My Phone Line

Q: Why am I hearing static on my VoIP phone line?

A: Hearing static on your VoIP (Voice over Internet Protocol) phone line typically points to a physical issue, often related to the internal wiring within your walls. Here are some steps to troubleshoot the problem:

1. Reboot Your Phone and Base Station:
   • Turn off your phone and its base station.
   • Wait a few moments before turning them back on.
2. Check a Second Phone:
   • If you have a second phone, connect it to the same line.
   • If the second phone does not have static, the problem points to the main phone.
3. Direct Connection Test:
   • Unplug your phone from its current setup.
   • Connect your phone directly to our Grandstream ATA (Analog Telephone Adapter).
   • This bypasses the internal wiring, allowing us to determine if the issue is with the wiring or the phone itself.

If the static persists after these steps, the issue is likely with the phone. If the static disappears, the problem lies within the internal wiring.

FAQ: Why Do My Devices Stay Connected to a Distant Access Point in a Mesh Network?

Q: Why doesn't my device automatically switch to the nearest access point when moving around my house?

In a Wi-Fi mesh network, devices such as smartphones, tablets, and laptops often stay connected to the same access point, even when moving closer to a stronger one. This behavior is known as "sticky client" syndrome. Unlike cellular networks, where phones seamlessly switch between towers as you move (a process known as handoff), Wi-Fi operates differently.

Key Points:

• Wi-Fi Protocol Behavior: Wi-Fi devices generally remain connected to the same access point (AP) until the signal from that AP becomes too weak. The device won’t automatically switch to a closer AP just because the signal is stronger.
• Reason for Sticky Clients: This occurs because Wi-Fi clients (your devices) make the decision about when to switch, not the access point or router. Once connected, they tend to hold onto the current AP as long as the connection is working, even if it's suboptimal.
• Not Router-Specific: This behavior is part of the Wi-Fi protocol itself and isn’t unique to any particular brand or type of router or mesh system. It's a common issue across all Wi-Fi networks, though mesh systems may be more affected because they involve multiple APs.
• When Handover Happens: Only when the signal becomes weak enough will the device attempt to reconnect to a different, stronger AP. This can lead to slower speeds and poor connectivity until the switch happens.

Possible Solutions:

• Smart Roaming Features: Some routers and mesh systems offer "band-steering" or "smart-roaming" features that encourage devices to connect to the strongest available access point. However, the effectiveness of these features varies based on the device and the router configuration.
• Manual Reconnect: In some cases, manually toggling your device’s Wi-Fi off and back on can force it to reconnect to the nearest AP.
• Advanced Mesh Systems: Some higher-end mesh systems use technologies like IEEE 802.11k, 802.11v, or 802.11r to assist with faster and smoother handovers between access points, improving the roaming experience.

Why do I hear a busy tone when someone hangs up on my home phone?

The busy tone is a signal used by phones, fax machines, and PBX systems to indicate the call has ended. This tone is necessary for these devices to function properly and finalize the connection.

Unlike cell phones, which receive the hang-up signal internally and disconnect the call without passing the tone to your speaker, home phones relay the busy tone to notify you that the line is now disconnected.

Unfortunately, there isn’t an option to turn off this busy tone on home phones as it’s a required part of the way the phone system operates.